We want to hear it
If something has gone wrong, here is what happens.
We aim to resolve every complaint quickly and fairly. Here is the process, from first contact through to independent review.
Contact our team directly and explain what has happened. Most complaints are resolved quickly once we understand the issue.
If it is not resolved to your satisfaction within 10 working days, ask for our Complaints Officer or put your complaint in writing. We will keep working it until it is fairly resolved.
Still not satisfied? Australian Broker Network Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA), an independent, external dispute resolution body. You can lodge a complaint with AFCA at any point if you are not happy with our response.
External review
Australian Financial Complaints Authority
AFCA is free, independent, and can consider complaints about financial services businesses, including insurance brokers, once our internal process is complete or if you are not satisfied with the outcome.